Shipping, Return, Refund & Cancellation Policy
Shipping Policy
All Domestic orders will be delivered within 3-5 working days subject to the availability of the products.
All International orders will be delivered in 10-12 working days, subject to product availability. Courier charges are billed separately, as noted during checkout and confirmed via post order email.
Refund Policy
Most items purchased from Midland Book Shop listed on midlandbookshop.com are returnable within the return window, except those that are explicitly identified as not returnable
Returns
Our policy lasts 3 days. If 3 days have gone by since delivery of the product, unfortunately we can’t offer you a refund or exchange.
Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Art and Craft
To complete your return, we require a receipt or proof of purchase. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 5-6 working days depending on the time taken by our payment gateway providers and banking channels.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. If you’ve done this and you still have not received your refund yet, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Shop No.20, Aurobindo Palace Market, Hauz Khas, New Delhi, India 110016
Product Availability
Products offered for sale and displayed on the Website are subject to availability. The Company shall not be liable in case of stock outage or unavailability of products. The Company reserves the right to change the products offered for sale on the Website at any time and without notice. Details about the availability of products are provided when you place your order. At times, errors may exist. If a product is not available after you have placed your order, we will inform you by email or by telephone as soon as possible. You will be invited to choose another available product as substitution for the unavailable product or to cancel your order. If you cancel your order, you will be refunded. Customized products cannot be cancelled once the order is placed.
Shipping
To return your product, you should mail your product to: Shop No.20, Aurobindo Palace Market, Hauz Khas, New Delhi, India 110016.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over INR 300, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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