Louise Mullany's work on politeness is fascinating and insightful; built on solid research but written with a tremendously readable lightness of touch. I'm grateful to have read it, and pleased to have learnt so much in the process. I would - politely - encourage you to do the same. - Jon McGregor, Bestselling author

Unpicks how we use politeness to express solidarity, show deference and curry favour - as well as judge those who we deem lesser or other ... Absorbing ... you'll be left feeling empowered to use politeness to your advantage. - Psychologies

An interesting consideration of where concepts and language about politeness fit within our daily lives and our culture ... An easy, pleasant and interesting read, written in accessible language. - Irish Independent

A fascinating and friendly introduction to a topic that's at the heart of human interaction. Louise Mullany's lucid analysis of a huge range of contemporary settings, public and private, shows how linguistic research can deepen our understanding of the fundamental role politeness plays in everyday life. - Professor David Crystal, Honorary Professor of Linguistics, University of Bangor

Louise Mullany provides an engaging account of the crucial role of politeness in establishing and maintaining our everyday relationships. This very readable book draws on a wide range of scholarly research to deliver an impressively accessible discussion of politeness in a variety of social contexts from home, to work, and play. Challenging stereotypes and myths, and covering spoken and written language, including cyberspace, she provides fascinating examples of how we use humour, swearing, small talk, and much more, to navigate complex encounters, inclu